Airline refuses to issue a refund, keeps stalling
I booked tickets with Viva Air from Medellin to Miami (I was in Colombia at the time). The flight was in August and I booked it May 4th. I found different (better) flight so I cancelled it within 24 hours and requested a refund online.
I still haven't got my money and any conversation with customer service ends the same: they keep saying it's being processed and there's nothing else they can do.
It's been almost 8 months, what can I do? Is there anything I can do?
airlines refunds
asked 5 hours ago
Moseleyi
1162
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Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
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add a comment |
I booked tickets with Viva Air from Medellin to Miami (I was in Colombia at the time). The flight was in August and I booked it May 4th. I found different (better) flight so I cancelled it within 24 hours and requested a refund online.
I still haven't got my money and any conversation with customer service ends the same: they keep saying it's being processed and there's nothing else they can do.
It's been almost 8 months, what can I do? Is there anything I can do?
airlines refunds
asked 5 hours ago
Moseleyi
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Didn’t you use a credit card?
– Honorary World Citizen
5 hours ago
Was the fare actually (fully) refundable? Do you have a confirmation of the cancellation and the amount you are owed?
– jcaron
3 hours ago
@jcaron Many airlines offer free cancellation within 24 hours of online booking, regardless of fare rules, although this is less common than it used to be.
– choster
32 mins ago
@jcaron US law requires free cancellation within 24 hours for US flights
– JonathanReez♦
16 mins ago
add a comment |
I booked tickets with Viva Air from Medellin to Miami (I was in Colombia at the time). The flight was in August and I booked it May 4th. I found different (better) flight so I cancelled it within 24 hours and requested a refund online.
I still haven't got my money and any conversation with customer service ends the same: they keep saying it's being processed and there's nothing else they can do.
It's been almost 8 months, what can I do? Is there anything I can do?
airlines refunds
asked 5 hours ago
Moseleyi
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
I booked tickets with Viva Air from Medellin to Miami (I was in Colombia at the time). The flight was in August and I booked it May 4th. I found different (better) flight so I cancelled it within 24 hours and requested a refund online.
I still haven't got my money and any conversation with customer service ends the same: they keep saying it's being processed and there's nothing else they can do.
It's been almost 8 months, what can I do? Is there anything I can do?
airlines refunds
airlines refunds
asked 5 hours ago
Moseleyi
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 5 hours ago
Moseleyi
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 5 hours ago
Moseleyi
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
asked 5 hours ago
Moseleyi
1162
asked 5 hours ago
Moseleyi
1162
1162
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
New contributor
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Moseleyi is a new contributor to this site. Take care in asking for clarification, commenting, and answering.
Check out our Code of Conduct.
Didn’t you use a credit card?
– Honorary World Citizen
5 hours ago
Was the fare actually (fully) refundable? Do you have a confirmation of the cancellation and the amount you are owed?
– jcaron
3 hours ago
@jcaron Many airlines offer free cancellation within 24 hours of online booking, regardless of fare rules, although this is less common than it used to be.
– choster
32 mins ago
@jcaron US law requires free cancellation within 24 hours for US flights
– JonathanReez♦
16 mins ago
add a comment |
Didn’t you use a credit card?
– Honorary World Citizen
5 hours ago
Was the fare actually (fully) refundable? Do you have a confirmation of the cancellation and the amount you are owed?
– jcaron
3 hours ago
@jcaron Many airlines offer free cancellation within 24 hours of online booking, regardless of fare rules, although this is less common than it used to be.
– choster
32 mins ago
@jcaron US law requires free cancellation within 24 hours for US flights
– JonathanReez♦
16 mins ago
Didn’t you use a credit card?
– Honorary World Citizen
5 hours ago
Didn’t you use a credit card?
– Honorary World Citizen
5 hours ago
Was the fare actually (fully) refundable? Do you have a confirmation of the cancellation and the amount you are owed?
– jcaron
3 hours ago
Was the fare actually (fully) refundable? Do you have a confirmation of the cancellation and the amount you are owed?
– jcaron
3 hours ago
@jcaron Many airlines offer free cancellation within 24 hours of online booking, regardless of fare rules, although this is less common than it used to be.
– choster
32 mins ago
@jcaron Many airlines offer free cancellation within 24 hours of online booking, regardless of fare rules, although this is less common than it used to be.
– choster
32 mins ago
@jcaron US law requires free cancellation within 24 hours for US flights
– JonathanReez♦
16 mins ago
@jcaron US law requires free cancellation within 24 hours for US flights
– JonathanReez♦
16 mins ago
add a comment |
1 Answer
1
active
oldest
votes
If you used a card, dispute it with your card provider, attaching the order and cancellation confirmations as evidence.
answered 4 hours ago
Crazydre
51.6k1094226
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
3 hours ago
add a comment |
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1 Answer
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active
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1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
If you used a card, dispute it with your card provider, attaching the order and cancellation confirmations as evidence.
answered 4 hours ago
Crazydre
51.6k1094226
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
3 hours ago
add a comment |
If you used a card, dispute it with your card provider, attaching the order and cancellation confirmations as evidence.
answered 4 hours ago
Crazydre
51.6k1094226
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
3 hours ago
add a comment |
If you used a card, dispute it with your card provider, attaching the order and cancellation confirmations as evidence.
answered 4 hours ago
Crazydre
51.6k1094226
If you used a card, dispute it with your card provider, attaching the order and cancellation confirmations as evidence.
answered 4 hours ago
Crazydre
51.6k1094226
answered 4 hours ago
Crazydre
51.6k1094226
answered 4 hours ago
Crazydre
51.6k1094226
answered 4 hours ago
Crazydre
51.6k1094226
51.6k1094226
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
3 hours ago
add a comment |
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
3 hours ago
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
3 hours ago
I've a feeling that disputes need to be raised within six months. Even if that's officially the case, it's still worth talking to your bank -- they might extend the deadline because of the airline's slowness.
– David Richerby
3 hours ago
add a comment |
Moseleyi is a new contributor. Be nice, and check out our Code of Conduct.
Moseleyi is a new contributor. Be nice, and check out our Code of Conduct.
Moseleyi is a new contributor. Be nice, and check out our Code of Conduct.
Moseleyi is a new contributor. Be nice, and check out our Code of Conduct.
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Didn’t you use a credit card?
– Honorary World Citizen
5 hours ago
Was the fare actually (fully) refundable? Do you have a confirmation of the cancellation and the amount you are owed?
– jcaron
3 hours ago
@jcaron Many airlines offer free cancellation within 24 hours of online booking, regardless of fare rules, although this is less common than it used to be.
– choster
32 mins ago
@jcaron US law requires free cancellation within 24 hours for US flights
– JonathanReez♦
16 mins ago